📦 Shipping Policy

Rubio Family Wines Shipping Policy

Rubio Family Wines is committed to delivering our wines safely and in a timely manner. Please read the following policy carefully before making your purchase.

Shipping Eligibility

• We currently only ship to select states within the United States where direct-to-consumer wine shipments are legally permitted. If your state is not listed at checkout, we are unable to fulfill your order at this time.

• You must be 21 years of age or older to order wine from Rubio Family Wines. By placing an order, you are certifying that you are of legal age to purchase alcohol.

• All shipments require the signature of an adult 21 years of age or older upon delivery. Carriers will not leave packages without a signature.

Delivery Times

• Orders are typically processed and shipped within 5–7 business days, depending on weather conditions and availability.

• We may delay shipping during extreme temperatures to protect the quality of the wine.

Shipping Carrier and Costs

• We use reputable carriers who comply with alcohol shipping laws.

• Shipping costs are calculated at checkout based on location and quantity.

Shipping Restrictions

• We do not ship to P.O. Boxes or international addresses.

• All deliveries must be made to a physical address where an adult is available to sign.

🔒 Privacy Policy

Rubio Family Wines Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how Rubio Family Wines collects, uses, and protects your personal information.

Information We Collect

We may collect personal information such as:

• Name, address, email, phone number

• Payment information (processed securely via third-party payment gateways)

• Age verification details

How We Use Your Information

We use your information to:

• Process and ship orders

• Communicate order updates and promotions

• Improve our customer experience

Sharing of Information

Rubio Family Wines does not sell or rent your personal information to third parties. Your information is only shared with:

• Trusted service providers for payment processing and shipping

• Government or legal authorities as required by law

Data Security

We maintain appropriate security measures to protect your information. However, no method of transmission over the Internet or storage is 100% secure.

📃 Terms of Service

Rubio Family Wines Terms of Service

By using our website or placing an order, you agree to the following terms:

Legal Age Requirement

• You must be 21 years of age or older to purchase from Rubio Family Wines.

• A government-issued ID may be required upon delivery.

Order Fulfillment

• All orders are subject to acceptance and availability.

• We reserve the right to refuse service or cancel orders at our discretion.

Returns, Refunds, and Exchanges

• We do not accept returns, refunds, or exchanges. All sales are final.

• However, if your order arrives damaged, incorrect, or compromised, we will evaluate and may issue a refund, replacement, or exchange at our sole discretion.

• Customers must notify us of any issues within 5 calendar days of delivery and provide appropriate documentation (e.g., photos).

State Restrictions

• We only ship to select U.S. states where legal. By placing an order, you confirm that it is lawful for you to receive alcohol at your shipping address.

Limitation of Liability

• Rubio Family Wines is not liable for delays or damages caused by third-party carriers or events beyond our control.

• Our liability is limited to the purchase price of the wine.

♿ Accessibility Statement

Rubio Family Wines Accessibility Statement

Rubio Family Wines is committed to making our website accessible to all individuals, including those with disabilities.

Our Commitment

• We aim to comply with Web Content Accessibility Guidelines (WCAG) 2.1, Level AA wherever possible.

• We strive to ensure that our content is perceivable, operable, understandable, and robust.

Features in Place

• Keyboard navigation

• Text alternatives for images

• Color contrast for readability

Need Assistance?

If you are having difficulty accessing any part of our site, please contact us:
📧 Email: customer_service_support@rfwines.com

We will do our best to accommodate your needs.